How we get started
- ConversationWe learn how your business runs and what frustrates you today.
- ReviewWe look over your equipment, accounts, backups and security.
- PlanYou get a clear written plan with priorities, in plain language.
- Ongoing careWe take over day-to-day support and keep improving things.
Start With a Free IT Health Audit
Before we recommend anything, we look over your equipment, accounts, backups and security. You get a clear written plan with priorities, in plain language, so you know where your office stands and what to fix first.
What we look at
- EquipmentComputers, servers, network and Wi-Fi.
- AccountsEmail, Microsoft 365 or Google Workspace, and who has access.
- BackupsWhat is backed up, and whether it can be restored.
- SecurityEndpoint protection, multi-factor authentication and staff awareness.
Response Times, Written Down
Our service levels set out when we are available, how quickly we respond, and what happens when a problem is serious. They apply to clients on a managed plan.
- Support hoursMonday to Friday, 8:00 a.m. to 5:00 p.m. Eastern
- After hours and weekendsCritical issues only. Included on the remote + on-site plan.
- On-site responseNext business day, same day for critical issues where possible
- Coverage areaOttawa and Gatineau
Response targets
- CriticalYour whole office or a key system is down.Within 1 hour, any time of day
- HighA person or important system is blocked, with no workaround.Within 2 hours during business hours
- NormalAn issue that is annoying but you can keep working.Within 4 business hours
- RequestA new user, new software, or a planned change.Within 1 business day
These are response targets, not guarantees of resolution time.
Book your free IT health audit. Scheduling takes a minute.
Who we help
IT Support for the Small Offices That Keep Ottawa Running
From law firms to job sites, we support small offices across Ottawa and Gatineau. Remote first, on site when it counts.
Construction offices
Reliable IT for construction company offices, so estimating, scheduling and paperwork keep moving.
IT for construction officesLaw offices
Dependable, security-minded IT for small law practices that handle sensitive client information.
IT for law officesContractors and trades
Simple, dependable IT for contractors and trades businesses that spend more time on the job than at a desk.
IT for contractors and tradesHealth clinics
Steady, security-conscious IT for small health clinics that need their systems working when patients arrive.
IT for health clinicsReal estate offices
Dependable IT for real estate offices where agents, email and documents need to work from anywhere.
IT for real estate officesAccounting offices
Careful, dependable IT for accountants and bookkeepers who handle sensitive financial information.
IT for accounting officesDental offices
Steady IT for dental offices, so the front desk, operatories and imaging systems keep running.
IT for dental officesDon’t see your industry?
Tell us how your office works and we will tell you plainly how we would support it.
Book your free IT health auditAll industriesHow our plans workOur service levelsAreas we serve
Technology We Work With
The platforms we install, manage and support for our clients.
IT Tips for Ottawa Businesses
Practical, plain-language IT advice for small offices in Ottawa and Gatineau.
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Read more“Provides excellent service and highly technical personnel. They installed a network system for my business and I couldn’t be more satisfied.”
Salih Abouassali
Google review
“Afnan is fantastic. He went out of his way to assist me with the installation of my security camera on my home computer. It was not an easy job as it was not a Canadian made product and the instructions were not great. His services are worth every penny. I am definitely going to recommend him to all my friends.”
Wanda Crosby
Google review
“They know their stuff. Very efficient.”
Usman Munawar
Google review
Contact Us
Tell us a little about your business and we will get back to you as soon as possible. You can also book your free IT health audit directly.
- Phone613-510-1264
- Email[email protected]
- Office1220 Merivale Rd, Ottawa, ON K1Z 8P2
- HoursMonday to Friday, 8:00 a.m. to 5:00 p.m. Eastern