About Us

Big business IT support, built for small businesses

Co-founder Afnan Liaqat saw too many local companies struggling with unreliable, reactive IT support that felt more like a frustrating helpline than a true partner. They knew there was a better way.

We built Ping Systems to be the dedicated technology partner we knew small businesses needed: one that prevents problems before they start and is genuinely invested in your success. As an Ottawa MSP, we take care of the day-to-day IT so you and your staff do not have to.

Meet our co-founder

Afnan excels at cutting through technical complexity to build reliable systems perfectly tailored to your specific business goals. He is deeply dedicated to understanding your unique business operations first, ensuring that your technology solutions actively serve your growth, not the other way around.

Our approach: a proactive technology partner

We do not just fix things when they break. Our entire model is built on a proactive philosophy that keeps your business running smoothly. This is how we do it:

• 01

  Proactive, not reactive

  We use industry-leading monitoring tools to watch over your systems 24/7. This allows us to identify and resolve potential issues, like a failing hard drive or a security vulnerability, before they can cause costly downtime.

• 02

  A true partnership

  We act as an extension of your team. Our first step is always to understand your operations and your goals. By aligning our technology strategy with your business objectives, we ensure our work provides real, measurable value.

• 03

  No jargon, just solutions

  We speak your language. You will never get confusing, overly technical explanations from us. We provide clear, straightforward advice and transparent reporting so you always know what is happening with your technology and why.

• 04

  Local to Ottawa and Gatineau

  We are a local team serving businesses in Ottawa and Gatineau since 2019. Being local means we are responsive and available when you need us, providing a level of personal service that remote-only providers cannot match.

What an Ottawa MSP does for your office

A managed service provider takes over the everyday running of your technology for a predictable monthly plan, so IT stops being a source of surprises. For small offices in Ottawa, that typically means:

• Managed IT services. Monitoring, patching and help desk for your computers, servers and network.
• IT support. Remote support first, with on-site visits when something needs hands.
• Cybersecurity. Firewalls, multi-factor authentication and endpoint protection.
• Backup and cloud. Backups that are tested, so you know they will restore.
• Clear plans and service levels. Plans are per device and per server, and our response targets are published.

We support construction, legal, trades, health, real estate, accounting and dental offices. See the industries we support and the areas we serve across Ottawa and Gatineau.